
Limit the actions AI support can perform through business APIs
Answering how to check an order and actually checking an order are two different abilities. After letting the intelligent customer service call the business interface, the permission check must be left on the server side, and you cannot rely on prompts to ask it to be cautious. Actions such as query, modification and cancellation should be authorized separately; a piece of natural language from the customer cannot be directly turned into any database operation.
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