Production Scheduling · Work order execution · Process management
Enterprise Resource Planning (ERP)Purchasing · Sales Management · Inventory accounting
Warehouse Management System (WMS)Warehousing reservation · Inventory location management · Barcode Operations
Supply Chain Management SystemSupplier management · Demand Forecasting · Procurement Collaboration
Transportation Management System (TMS)Transport Orders · Route Planning · Transport Dispatch
Data Management Platform (DMP)Data Integration · Event collection · Tag Framework
Customer Relationship Management (CRM)Lead Management · Customer profile · Business opportunity follow-up
Private Livestream PlatformLivestream Broadcasting · Livestream Room Management · Audience Interaction
Customer Service Management SystemMulti-channel access · session assignment · Work order management
AI Customer Service Management SystemKnowledge Integration · Retrieval Augmentation · Intelligent Q&A
WeCom Management SystemClient synchronization · Tag Segmentation · Employee collaboration
Digital Human DevelopmentAvatar Management · Speech Synthesis · lip-sync drive
Construction Project Management SystemProject Registers · Construction Planning · Progress Tracking
Property & Industrial Park Management SystemProperty Resources · Lease Management · Fee Management
Education & Training Management SystemEnrollment Leads · Student profile · Course Management
Chain Store Management SystemStore Management · Product management · Stock transfer
Hotel & Travel Management SystemRoom Status · Booking Management · Check-in service
Healthcare & Elderly Care Management SystemService Profiles · Appointment Management · Care Plans
Laboratory Information Management System (LIMS)Sample Registration · Task allocation · Testing Workflows
Agriculture & Livestock Management SystemBase management · Production Planning · Environmental Monitoring
Energy & Environmental Management SystemEnergy Data Collection · Energy Dashboards · Equipment Monitoring
Government & Public Service Management SystemMatter management · Business acceptance · Workflow Approvals
Office Automation System (OA)Workflow Approvals · Organization Management · Attendance Management
AI & Large Language Model DevelopmentEnterprise knowledge base · Retrieval Augmentation · Agent Orchestration
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Customer records only have been communicated or followed up, and the person taking over still doesn’t know what was said. One of the values of CRM is to make business context sustainable, rather than accumulating a lot of useless logs.
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If an employee casually modifies the note, the operation time will be refreshed, but it does not mean that effective follow-up has occurred. Determining recycling based on the last operation time may encourage meaningless operations or may mistakenly recycle customers who are waiting for a reply.
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After the customer adjusts their requirements and receives multiple quotations, if the sales and delivery team cannot find the corresponding version, subsequent scope confirmation will become difficult. The quotation version needs to record business changes rather than just changing the file name.
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The end of the sale does not mean the transfer of information is complete. If the delivery personnel can only see the contract amount but not the interface, training and acceptance agreements, it will be easy to confirm repeatedly after the project starts.
Explore SolutionDuplicate customers can scatter records of orders, contacts, and communications, but simply deduplicating by company name is equally dangerous. Group subsidiaries, eponymous companies or branches may have independent businesses.
Explore SolutionAdding the amounts of all business opportunities will appear optimistic, and directly multiplying them by fixed probabilities may not be close to reality. Forecasting needs to allow managers to understand where the judgment comes from, rather than pursuing beautiful numbers.
Explore SolutionSales cannot see recent customer complaints, and continuing to recommend new products may result in inappropriate communication. Service records need to be properly returned to the CRM so that follow-up personnel can understand important status.
Explore SolutionThe prerequisite for out-of-towners to be willing to use the mobile terminal is that the steps are clear. Putting the desktop form into the mobile screen as it is, there are too many required fields, which often makes employees write it down elsewhere and then fill it in again.
Explore SolutionThere is no clear attribution after the leads come in, and it is easy for multiple people to contact the same customer or no one responds for a long time. Assignment rules need to reflect team capabilities and also accommodate leaves of absence and staff changes.
Explore SolutionDividing business opportunities into preliminary communication, plans and closing is just the beginning. If employees understand the stages differently, the funnel managers see will be mixed with many unconfirmed opportunities.
Explore SolutionFrom requirement sorting to online iteration, work with Gongqixin to find the digital path that suits you.
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