The work order is stuck pending processing. It may be due to insufficient information or the responsible position has not received the task. Nursing work orders should have clear meanings for those to be supplemented, transferred, and waiting to be processed, so that personnel can find the entrance to continue processing.

Work order source

Distinguish service requests, inspection findings and planned tasks, record the location, description and submission position of the problem. Source information can help determine the processing sequence, but it should not be required to fill in sensitive information that is not relevant to the current issue.

Assignment rules

Arrange work order ownership according to service area, shift and responsible position. Entries for transfer, suspension and supplementary explanation need to be designed. All tasks cannot be fixedly assigned to one administrator and then rely on offline verbal notifications.

Complete Confirmation

After the executive submits the results, whether review is required shall be determined by the agency’s service process. The review should check the completeness of the record and the handling of the task, rather than just clicking complete; the re-opened work order should also retain the original process.

Scenario verification

When checking the transfer scenario, you can ask a work order to supplement information before handing it over to another position, and observe whether the original records, attachments and processing opinions are completely retained. A change in responsibility should not undo a process that has already taken place.

Specific verification method

First submit a work order that lacks attachments, then supplement the information and transfer it; check whether the attachments and opinions seen by the new person in charge are complete; require saving of processing instructions when closing; try to modify the work order without permission, confirm that the record will not be changed, and success will not be displayed incorrectly.

The work order status needs to answer who will do what next. Keeping the reasons for the transfer and handling opinions allows subsequent personnel to continue processing along the records without having to re-question the entire background.