The appointment time has been changed, but the service staff still works according to the original arrangement. This kind of disconnect usually occurs when the calendar and tasks are maintained separately. Reservation management needs to put resource occupation and personnel scheduling in the same change link.

Reservation objects

First make it clear whether the appointment is for consultation, assessment, check-in or existing services, and then set the duration and required positions for different types. Treating all appointments as the same time block can easily cause resource conflicts.

Time coordination

The optional time of the service object and the available time of the staff need to be met at the same time. The system should display the status of pending, confirmed, canceled, etc., and synchronize related tasks after adjusting the time, so as to avoid only changing the calendar and missing personnel arrangements.

Exception handling

There should be a processing entry for late arrival, temporary cancellation and repeated submission. Staff need to see the reservation change record and necessary instructions. When counting, valid reservations and cancellation records are distinguished, and the number of submissions cannot be simply accumulated.

Scenario Check

You can use one appointment rescheduling to check the system: whether the original time slot is released, whether the new time conflicts, how the original task is handled, and whether the staff can find out the reason for the change. This is closer to daily work than just testing new appointments.

Specific verification method

Change the appointment to an occupied time period, check the failure prompt and whether the original arrangement is retained; change it to the free time and confirm the release of the old time period; click Submit continuously to check whether only one valid appointment is generated, and check whether the staff’s tasks are updated simultaneously after cancellation.

Whether the appointment is complete or not depends on whether the personnel can carry out services according to the current arrangement. Cancellation and rescheduling should leave clear results for the reception and execution posts to check together.