The basis of knowledge base Q&A is usable and locatable documents. Duplicate data, a mix of old and new versions, or a lack of directories will affect the search scope; sources, applicable times, and access permissions need to be sorted out before accessing the model.

Data scope

Determine which documents can be used, who maintains them, and which business problems they correspond to. When the data is duplicated, expired or contradictory, it is difficult for the system to give a stable answer. The version and scope of application should be sorted out before accessing.

Search organization

Divide the content according to the document structure and retain source information to test whether the common questions can find relevant materials. The chunking method should be verified based on specific data, and a fixed length cannot be used directly to process all documents.

Maintenance process

After the document is updated, the index needs to be synchronized and the data must be deactivated or deleted. The effect of question and answer is not only related to the model, but also to the quality of the data and the retrieval results. Checkable query and source records should be kept.

Scenario verification

You can use the same question to query different versions of documents to check whether the system has found the currently applicable materials. When retaining historical documents, the version identification should also be retained to prevent the old and new descriptions from being regarded as equally valid basis.

Specific verification method

Use the same question to search old and new documents, check that the current version takes priority and the source is clear; historical files retain version identification; data without permission will not enter the current account results; check the index changes after updating the text, and cannot continue to return invalid instructions as a basis for a long time.

Document organization preserves the source and scope of application, so that retrieval can have reliable boundaries. Data updates are synchronized to the index and reference portals so that business personnel can find current instructions and explain the versions used in historical answers.