Check-in, room change and check-out occur around the same accommodation transaction. Repeatedly filling in the same information between positions can easily lead to inconsistent versions. Therefore, orders need to be the main line of information association, and independent records of room changes should be kept.

Processing steps

String the booking confirmation, in-store reception, room allocation and service records into clear steps. Which information needs to be supplemented and which can be quoted from the original order should be determined during the prototype stage to reduce repeated filling in of multiple pages.

Cross-post collaboration

Room changes confirmed by the front desk need to be seen by relevant service positions in a timely manner. Business actions should be centered around the connection between records and tasks. Consistency cannot be maintained by reminder messages alone, because unread messages do not mean that the business has not occurred.

End processing

After check-out, changes in orders, room status and pending services must be clarified. Open matters should be kept in a follow-up state, and historical service records should not be cleared when the current room becomes available again.

Scenario verification

You can check a temporary room change: how the original room status, new room occupancy, order information and related service tasks should change. If different positions can only see part of the information, make sure their work can still continue.

Specific verification method

When handling a room change, check whether the original room, new room and order have changed at the same time; use the guest room position to read the task, check that the data is sufficient and within the scope; add unprocessed service items before check-out, check whether the system prompts, and you can still check the original order after the completion.

The order is connected to the check-in and service records, and the room number is used to indicate the current location. Saving the room change process through events can reduce repeated entries and prevent the current room number from overwriting the previous accommodation background.