After the paid event is postponed or the user cancels the registration, if the order, viewing qualification and refund status change respectively, it is difficult for customer service to accurately explain. These states should be strung together during design.

Start from needs

Clear the display path for event change notifications, unsubscription applications, review and refund results; relevant rules are visible before purchase, and special cases are manually processed and the basis is left.

Things that should be paid attention to in the design

For example, if the user chooses to unsubscribe after the event is postponed, the participation qualification and application progress should be updated at the same time; the refund processing and the received account need to be displayed separately to avoid giving unconfirmed commitments.

For example, handle it like this

Check repeated applications, refund failures and manual qualification restoration; keep the notification content consistent with the background status, and let customer service query the processing node and responsible person.

Check the processing results item by item

  • The unsubscription rules must be viewable in the purchase path. When it comes to event cancellation, postponement and user personal reasons, there can be different processing grounds, but they should be clearly expressed.
  • After the customer service approves the application, the system records the operator and the reason before entering the actual refund process.
  • Some refunds need to be processed through external channels. They should be displayed as being accepted and the result is pending to be confirmed. Avoid directly displaying internal approval as having been received.
  • Whether the original viewing link will continue to be valid after unsubscribing needs to be checked together with the qualification status.
  • When the user clicks submit repeatedly, the same application is returned and multiple independent refunds cannot be generated.
  • For activity resumption or user re-registration, new qualifications and original refund records will be retained separately, and changes in funds and rights can be explained during accounting verification.

Check the processing results

For users who are still willing to participate in the postponed event, the new time confirmation and original purchase record will be retained. Notify the losers to enter the to-be-processed list to avoid only counting the number of sent messages without noticing that some users never get the change information.