中文Customers & Marketing
Industry software and custom development solutions for customer and marketing services.
INDUSTRY CHALLENGEUnify fragmented data and customer profilesData Management Platform (DMP)
Data sits in different systems and one customer has multiple profiles? Unify collection, identity linking and tagging so analytics, audiences and marketing use traceable data.
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INDUSTRY CHALLENGEKeep leads visible and sales opportunities traceableCustomer Relationship Management (CRM)
Who owns a lead, what happened last, and what remains after a salesperson leaves? Connect customer records, follow-ups and opportunity stages for clearer progress and handovers.
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INDUSTRY CHALLENGEConnect live sessions, customers and ordersPrivate Livestream Platform
A livestream attracts viewers, but inquiries, orders and follow-ups stay disconnected? Link interactions, customer leads and orders so each session feeds the operating workflow.
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INDUSTRY CHALLENGEBring service channels and ticket resolution togetherCustomer Service Management System
Inquiries arrive across channels and tickets bounce between teams without ownership? Unify conversations, assignment and resolution records with clear responsibility at every step.
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INDUSTRY CHALLENGEReduce repetitive inquiries with governed knowledgeAI Customer Service Management System
Agents repeat the same answers while new knowledge falls behind? Connect retrieval, AI responses and human handoff, with sources for answers and ownership of complex cases.
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INDUSTRY CHALLENGECoordinate customer follow-up and team handoversWeCom Management System
Customers connect with staff, but follow-up history and handovers are missing? Link WeCom customer records, tags and team tasks to build a shared customer workflow.
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INDUSTRY CHALLENGEStreamline digital-avatar content across scenariosDigital Human Development
Repeated filming slows production and updates across platforms? Connect digital-avatar assets, scripts, voice and publishing so materials can be reused and versions managed.
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